Returns & Exchanges
At Ramadevi Foods, we strive to deliver the freshest authentic flavors to your doorstep; however, due to the perishable nature of food items, we only accept returns for products that arrive damaged or incorrect. Please inspect your order upon receipt and contact us within 24 hours to initiate a resolution.
Report the Issue
Contact our customer support team via email or WhatsApp within 24 hours of delivery, providing your order number and clear photos of the damaged or incorrect food items.
Verification Process
Our quality assurance team will review your claim and the provided photographic evidence to verify the defect or shipping error within 48 business hours.
Approval & Instructions
Once your claim is approved, we will provide instructions on whether the item needs to be returned or if a replacement can be dispatched immediately without a return.
Resolution
Depending on your preference and product availability, we will either process a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing